1. Information We Collect
- Personal Information: Name, email, phone, address — collected with consent when booking services or joining mailing lists.
2. How We Use Information
- To deliver and personalize services (e.g. inspections, training).
- For appointment coordination, reporting, follow-up, and support.
- To send updates, safety tips, and promotional materials (only if opted in).
3. Cookies & Analytics
We use cookies and Google Analytics to improve website performance and user experience. Users may disable cookies, though some features may require them.
4. Disclosure to Third Parties
- Trusted service providers (e.g., email, hosting, analytics), under confidentiality commitments.
- Legal compliance or safety concerns as required.
5. Data Security & Retention
- Data stored securely using technical and administrative safeguards; access limited to authorized staff.
- Retained only as long as needed for service delivery or legal obligations.
6. Your Rights
- Access, correction, or deletion of personal information.
- Opt-out of marketing communications.
- Contact us any time at info@safestepsottawa.com.
7. Updates to Policy
We may update this policy; continued use indicates acceptance of changes.